preman Casino & Sportsbook FAQ

We at preman require KYC (Know Your Customer) verification to confirm your identity and comply with local regulations. You must provide one of the following: a valid national identity card (KTP), passport, or driver's license. You may also submit a utility bill or bank statement dated within the last three months to verify your address. Upload clear photos of both sides of your identity document through your preman account settings. We verify your documents within minutes in most cases. If we cannot read your document or if the information does not match your account details, we will ask you to resubmit. Once verified, your account is fully activated and you can deposit and withdraw funds.

Opening an account on preman takes four steps. First, visit our registration page and enter your username, email, password, and mobile number. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading your identity document and address proof. Fourth, add a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet) to your account. Once your KYC is verified and your payment method is confirmed, your account is ready to use. The entire process typically takes subject to verification. If you encounter any issues, contact our support team.

You can adjust your account preferences in your preman account settings. Update your email, mobile number, password, and notification settings at any time. You can enable or disable push notifications, email alerts, and SMS messages. If you wish to pause your account temporarily, contact our support team and we can deactivate your account for a specified period. During this time, you cannot log in or access your funds. To reactivate your account, contact support again. We do not offer automatic account preferences or spending controls, but you can manage your account activity by reviewing your transaction history and adjusting your payment methods as needed.

Yes, we at preman support direct bank transfers via mobile banking, local payment, online payment, and e-wallet. When you select a bank transfer as your deposit method, we generate a unique virtual account number for your preman account. Transfer your funds to this virtual account from your bank app or ATM. The deposit appears in your preman account within minutes of the transfer. We also support mobile payment apps including mobile banking, local payment, online payment, e-wallet, and mobile banking, as well as local payment (Indonesia's unified QR code standard). Choose the payment method that works best for you. All deposits are logged in your transaction history.

If a deposit does not complete, check your transaction history in your preman account to see the status. If the transaction shows as pending, wait a few minutes and refresh your account. If it shows as failed, the funds should return to your original payment method within one to three business days. If you do not see the refund, contact our support team with your transaction ID and we will investigate. For withdrawals, if a withdrawal request fails, the funds return to your preman account balance automatically. You can then request a withdrawal again using a different payment method or contact support for assistance. We log all transaction attempts in your account history.

Yes, we at preman offer demo mode for many of our games. Demo mode lets you play slots, live-dealer tables, and other games without depositing real money. Your demo account starts with a virtual balance that resets periodically. Demo mode is useful for learning game rules and features before you decide to play with real funds. To access demo mode, select a game and choose the demo or practice option. Demo winnings cannot be withdrawn; they are for practice only. Once you are ready to play with real money, log into your preman account, deposit funds via online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer, and switch to real-money mode.

To enter a promotion code on preman, go to your account settings and look for the "Promotions" or "Bonus Code" section. Paste your code into the field and click apply. The promotion will be added to your account if the code is valid and you meet the eligibility requirements. Some promotions are automatic and do not require a code; these appear in your account automatically when you meet the conditions. Check your preman account regularly for active promotions. If a code does not work, verify that you have entered it correctly and that it has not expired. Contact our support team if you have questions about a specific promotion or if a code is not working.

To open a support ticket on preman, log into your account and use the in-app chat widget to contact our support team. Describe your issue clearly and include any relevant details such as transaction IDs, game names, or error messages. Our support team responds during standard business hours. For urgent account security issues, email our support team directly with your account details and a description of the problem. We will investigate and respond within a defined window. You can also check our FAQ and Legal notice for answers to common questions about account policies and jurisdiction restrictions.