premanPrivacy Policy

What data we collect on preman

We at preman collect your email address, phone number, and password when you create an account. We also collect identity information—such as your name, date of birth, and national ID number—during our KYC (Know Your Customer) verification process. We verify your identity by asking you to upload a photo of your identity card or utility bill; our preman system reads these documents, extracts key fields, and stores them securely on our servers.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and payment method. We do not store full payment-card details on our preman platform; sensitive payment data is handled by our payment processors. When you withdraw, we collect your destination bank account or mobile wallet details. We record every withdrawal request, approval, and settlement in your preman account history.

Our preman platform also collects gameplay data—which games you play, how much you stake, your results, and your account balance after each transaction. We collect login timestamps and IP addresses for security monitoring. If you use our preman mobile app, we collect device information (device type, operating system version) to optimize performance.

How we use your data on preman

We at preman use your data to verify your identity, process your deposits and withdrawals, and maintain your account. We use your email to send transaction confirmations, password-reset links, and security alerts. We use your phone number for account recovery and two-factor authentication if you enable it. We use your gameplay data to settle payouts, track your account history, and comply with our record-keeping obligations.

Our preman platform monitors login patterns and IP addresses to detect unauthorized access. If we notice suspicious activity—such as multiple failed login attempts or a withdrawal to a new account—we flag your account and may send you a security alert or request additional verification. We use your data to prevent fraud and keep your account secure.

We do not use your preman data for marketing purposes unless you opt in. We do not sell your personal information to third parties. We may share your data with payment processors (to process your mobile banking, local payment, or bank transfer) and with law enforcement if required by a court order or legal obligation.

Third-party processors and data location

Our preman platform uses third-party payment processors to handle deposits and withdrawals. These processors may store copies of your payment information on their own servers, which may be located outside Indonesia. We choose processors that comply with international data-protection standards, but we cannot guarantee that all processors meet your local jurisdiction's privacy requirements.

Our preman servers are located in multiple geographic regions to ensure availability and performance. This means your data may be stored or processed in countries outside Indonesia. By using preman, you consent to this cross-border data transfer. If you are in a jurisdiction with strict data-residency requirements, please review your local law before creating an account.

We at preman use encryption in transit (HTTPS) so your data cannot be intercepted between your device and our servers. At rest, sensitive data is encrypted using industry-standard algorithms. We limit access to your data to preman employees who need it to perform their job functions, and we require these employees to sign confidentiality agreements.

Cookies and tracking on preman

Our preman platform uses cookies to remember your login session and to track your gameplay across visits. Cookies are small files stored on your device; they help us recognize you when you return to preman and improve your experience. You can disable cookies in your browser settings, but this may prevent preman from working properly on your phone or computer.

We at preman also use analytics cookies to understand how users interact with our platform—which games are popular, where users encounter problems, how long they spend on preman. This data is aggregated (not linked to individual accounts) and helps us improve the preman experience. We do not use this analytics data for marketing.

Third-party services on preman (such as payment processors or customer-support tools) may also set cookies or use tracking pixels. We do not control these third-party cookies. If you have concerns about third-party tracking, review your browser's privacy settings or contact our support team.

Your rights and data access on preman

We at preman give you the right to access, correct, or delete your personal data. To access your preman data, log into your account and review your profile information, transaction history, and gameplay records. To correct errors in your data (such as a misspelled name or wrong email address), contact our support team with evidence of the correct information.

To request deletion of your preman account, email our support team with your account details. We will delete your account and personal information within a defined timeframe, except where we are required by law to retain it (such as for tax or anti-money-laundering compliance). Some data may remain in our backups for a limited period.

Our preman platform allows you to download a copy of your data in a structured, commonly-used format. This right applies if you are in a jurisdiction with data-portability requirements. To request a data export from preman, contact our support team and we'll provide your information in a standard format (typically CSV or JSON).

Data retention and security on preman

We at preman retain your personal data as long as your account is active, plus a defined period afterward for compliance and record-keeping. Transaction data on preman is retained for at least seven years to comply with anti-money-laundering regulations. After this period, we delete or anonymize your data unless we are required to retain it by law.

We take security seriously on preman. We encrypt all data in transit using HTTPS, hash passwords using industry-standard algorithms, and store sensitive data on servers protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing. However, no system is non-specific info secure; if you believe your preman account has been compromised, change your password immediately and contact our support team.

Contact us about preman privacy

If you have questions about how we handle your data on preman, or if you want to exercise your privacy rights, contact our support team. You can reach us through the in-app chat widget (available during standard business hours) or by email. We will respond to your privacy request within a defined timeframe, typically 30 days.

Our preman support team serves players in Jakarta, Surabaya, Bandung, Medan, and other supported regions. If your privacy request is urgent, please mark it as such and we will prioritize your inquiry. We also accept formal privacy complaints; if you believe we have violated your privacy rights, you can file a complaint with your local data-protection authority.

We at preman reserve the right to update this privacy policy. We will notify you of material changes by email or by posting an updated policy on our platform. Your continued use of preman after an update constitutes your acceptance of the new policy. We encourage you to review this page regularly to stay informed about how we handle your data.